Personalised Customer Journeys for a Seamless Payment Experience
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Vectare, a UK-based company specialising in school transportation services, provides tailored transport solutions to over 160 schools across the UK. Their mission is to make school transport more efficient and user-friendly for both parents and schools. However, Vectare faced significant challenges with their previous payment provider, including administrative burdens, a lack of sector understanding, poor customer support, and scalability issues.

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Streamlining Payments for Operational Efficiency

Vectare's previous system required schools to manually export and import payment data—a labour-intensive process prone to errors. Additionally, their provider's poor understanding of the UK school transport sector, particularly concerning Direct Debit payments, and lack of responsiveness further hampered their operations.

By partnering with Unipaas, Vectare overcame these challenges with tailored solutions that transformed their payment processes. Dominic Kalantary, Co-Founder and Director at Vectare, explains:

“We aim to revolutionise the school transport sector by providing seamless and efficient solutions. Our partnership with UNIPaaS has been instrumental in achieving this goal. Their dedicated expert team has been crucial in implementing an integrated payment system tailored to the unique needs of school transportation.”

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Key Custom Features Developed by Unipaas

• Frictionless Onboarding Migration: Vectare successfully shifted all of their users from the previous payment provider.
• Multi-Payment Acceptance: Vectare users can accept payments via cards and bank payments through a single checkout and portal.
• Direct Debit Enhancements:
  • Embedded Mandate Form: Unipaas created an embedded Direct Debit mandate form within the Vectare portal, eliminating the need for users to switch tabs or wait for email confirmations. This smooth, in-portal experience enhances user satisfaction and reduces friction.
  • Customizable User Experience: Vectare fully customised the mandate screen to align with their branding, ensuring a cohesive and professional user experience that reinforces trust.
  • Enhanced Notifications for Schools: Schools using Vectare now have the option to receive email notifications about the status of Direct Debit mandates and collections, in addition to in-app alerts. This dual-notification system enhances visibility and control, significantly improving operational efficiency.
  • Real-Time Feedback: Through Unipaas’s API, Vectare receives real-time updates on the status of Direct Debit mandates and payments, allowing them to quickly follow up with parents when necessary and maintain a high standard of service.
  • Flexible Direct Debit Setup: Schools can set up Direct Debit payments directly from either the booking section or the payments tab inside Vectare’s portal, offering flexibility and convenience tailored to their specific needs.

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Fast and Smooth Implementation

The implementation process was seamless, thanks to Unipaas’s fully white-labelled, ready-to-use UI components. Dominic Kalantary highlights the efficiency of the transition:

"The process was efficient, allowing us to transition smoothly without disrupting our services. Unipaas worked closely with our existing systems to ensure compatibility and ease of use."

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Delivering Tangible Results

The partnership with Unipaas delivered significant positive outcomes for Vectare:

• Scalability and Satisfaction: The new system is scalable, allowing Vectare to grow and adapt to future needs seamlessly. The improved payment experience led to higher satisfaction and engagement from Vectare’s clients.
• Operational Efficiency: The new system reduced administrative tasks and streamlined the payment process, saving time and reducing errors.
• Customer Loyalty: By keeping the entire payment process within the Vectare ecosystem, Unipaas ensured a reliable, fully optimised payment experience, boosting customer satisfaction and loyalty.

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Turning Payments into a Growth Channel

Unipaas enabled Vectare to streamline their payments collection process, creating a more efficient and user-friendly payment solution. Unlike other providers that require manual intervention, UNIPaaS keeps everything within Vectare’s ecosystem, ensuring a smooth, reliable, and fully optimised payment experience for both schools and parents.

This transformation has turned payments from a basic transaction process into a strategic growth channel, driving user engagement and satisfaction, and adding real value to the Vectare solution.

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Vectare’s Vision for the Future

Vectare views payments not merely as transactions but as a strategic growth channel, adding significant value and fostering greater engagement for parents. Looking ahead, Vectare plans to leverage their payment system as a key differentiator in the market, enhancing customer loyalty and attracting more schools to their platform. This forward-thinking approach ensures that Vectare remains a leader in innovating school transport management.

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