Unipaas fully supports you, and your users. Your dedicated payment experts team - we’re embedded!
Customer success: the decisive factor in your payment operations
As a platform, your reputation is on the line. Integrated payments are no longer enough, as your business needs are complex and unique, as are your customers. And their satisfaction with your payment offering can boost trust in your brand. Our operational support is the decisive factor in your payments operations. Customer Support experts are available to you and your users, covering payments related issues and queries, no matter how small. Combined with our technology and payment risk, security, and compliance coverage, you’re in good hands. So you can dedicate your precious resources to where they’ll be most effective: in growing and scaling your business.
Boost payments adoption with improved customer support
Our Customer Success experts have a direct relationship with you. We take the time to understand your business’s unique needs and translate that into tailored, responsive support operations for you and your user’s customers. This includes creating support documentation, help pages and FAQs, and setting up the training required for your support team. Our comprehensive assistance also covers all payments and related issues including onboarding, risk management, chargebacks, AML, and technical support. Going a long way towards boosting payments adoption on your platform.
Customer quotes
“We live in a world where everybody wants to become more disconnected, more farther away. But humans still like talking to humans. Having that really quick dialogue with a human that you know, just resolves the issues. And for me, that's what it's all about. It's dealing with people rather than dealing with a faceless computer.”
Dominic Kalantary Co-Founder
Make onboarding faster and easier
Onboarding users onto your platform can be time-consuming and cause potential new customers to abandon the process. Our onboarding flows are designed to reduce any possible friction for your users and avoid duplication of data entry. And what’s more: a set of automated email messages guides your users through the entire registration process.
Increase efficiency with automation & synching
Payments involves many connected processes, such as collection, reconciliation, bookkeeping, and reporting, where hiccups in one aspect have ripple effects across the wider business. We automate collection, employ smart reconciliation that automates payments status updates, simplifying account management and ensuring timely reporting. We also sync with bookkeeping, increasing efficiency in not only payments, but financial management.
Our payment experts and pre-sales work with you to design the ideal payment journey, ensuring seamless integration and a smooth experience for your users.
Unipaas Financial Services Limited is regulated by the Financial Conduct Authority (FCA) as an Authorised Payment Institution (No. 929994). Unipaas is certified as PCI DSS service provider Level 1.
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