If you’re a SaaS management software provider, many businesses, from gyms and salons to accountants and transportation companies, rely on you daily to deliver essential services to their customers. They use your software to easily manage a range of needs, like booking appointments, communications, and safely storing customers’ information. But payments, on the other hand, often aren’t as seamless as they, or you, would like them to be. If this sounds like you, then you’re in the right place.

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Below we’ve outlined five top payments pain points, and how you can solve them.

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1. Poor integration into your business processes 

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The Pain:  Third-party payment providers' technical integrations don't align with the daily reality in the specific industry you serve and often remain separate from your management software environment. User onboarding, KYB/KYC, reporting, and payment collection end up disconnected, redirecting your users to third parties and creating friction in their customer journeys.

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The Fix:  A payment solution fully embedded in your management software platform’s brand, boosting trust. One that seamlessly integrates within core business processes, unifying the entire user experience, from onboarding to payment collection and reporting, under one roof.

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 2. Incomplete coverage of preferred payment methods

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The Pain: Each sector has unique payment preferences – parents paying for school transport might want Direct Debit, gym-goers may want cards while B2B users opt for invoices. Using multiple providers to cover all bases creates a fragmented experience. You know the drill. You have to integrate each payment provider, and your users go through several onboarding processes. Reporting and reconciliation are also scattered over several interfaces, resulting in complex administration for you and your customers. 

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The Fix: Partner with a provider offering all the payment methods your users need through a single integration seamlessly embedded into your software, making your customers’ lives easier with zero third-party redirects. 

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3. Lack of support for a full range of payment types - one-off, subscriptions, invoices, and beyond

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The Pain: Different situations call for different payment types – from subscriptions for monthly gym memberships, or one-off payments for a workshop or a juice at a fitness studio, there are many ways you need to be able to collect payments. Limited flexibility here means lost business opportunities.

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The Fix: Implement a solution that handles multiple payment scenarios through one integration. Whether it's recurring subscriptions or one-off payments, keep it simple and unified.

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4. No proactive dispute management

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The Pain: Multiple payment providers mean confusion over responsibility. Where do your customers go for questions or disputes? To you, or one of the multiple payment providers? They're caught in a game of support ping-pong.

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The Fix: Look for a partner offering dedicated customer service, fraud prevention tools, and comprehensive risk management – including KYB/KYC and AML checks. Let the experts handle the complexities while you focus on growth.

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5. Real-time, centralised visibility

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The Pain: Jumping between systems to gather payment information is a recipe for manual errors, wasted time, and shaky ground for decision-making.

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The Fix: Find a payment provider that consolidates everything in a single platform offering real-time visibility across all payment activities. One dashboard, one source of truth, better decisions.

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Welcome to the next generation of embedded payments 

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The future of management software payments isn't just about processing transactions – it's about creating a harmony of unified, managed payment services. It's about having both the technology and support to transform payments from an add-on into a growth engine.

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Born from the understanding that SaaS platforms need more than just technical integration, this next generation of embedded payments combines seamless technology with comprehensive support. It gives your platform the tools and expertise to deliver payment experiences as specialised as the industries you serve.

The result? Payments that don't just work – they work for you, your customers, and your growth.

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Want to learn more about what embedded payments can do for you? Reach out to us! 

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